Warranty Conditions

  1. Warranty Rules

    The warranty period of machine body of this product shall be 1 year as of the date of receipt of this product by the user. In the event of a non-artificial performance failure of any product, the customer may choose to replace it with the product of the same type and specification or free maintenance.

    1. The warranty period of the battery shall be 6 months, and other accessories shall not be covered by the warranty service;
    2. Please confirm the integrity of the package at the time of signing for acceptance of the goods. Please check the items upon opening the box. If, within 14 days upon purchase of the goods (inclusive, calculated from the date of receipt of the goods), the goods are found to be missing or damaged due to transportation, please immediately contact the local or official after-sales service department for supplement or replacement; any application for supplement or replacement beyond this time limit shall be considered invalid;
    3. During the validity period of three guarantees (for repair, replacement or compensation of faulty products), where a product is in compliance with the replacement conditions but the seller has no product of the same type or specification, and the customer requires the return of goods as he or she is not willing to replace it with the product of a different type or specification, the customer may return the goods.

    Note: The freight for any replacement or return that meets the above conditions shall be borne by the local agent (or by DOBOT officially in case of the mainland region), while the tariff at the destination which is required to be paid due to its policy shall be borne by the customer.

  2. Return of Goods for No Reason within 14 Days

    If the goods are in good condition, the buyer may, within fourteen days from the date of signing for acceptance of the goods, apply to the seller for return or replacement of the goods for no reason. The date of signing for acceptance of the goods by the buyer shall be subject to the date of delivery. The following clauses must be met for returning the goods for no reason within 14 days:

    1. The buyer shall make sure the returned goods and related accessories (such as the instructions, battery, and storage bag) are complete with original quality and function, without damage due to fall, pollution or scratches, or apparent trace of use that is difficult to recover, etc.;
    2. The outer packing of the goods is an integral part of the goods and shall be complete and free of serious damage or pollution when the goods are returned;
    3. The loss or damage of the gift or the loss of the invoice shall not affect the return of the goods. If the gift is damaged or lost, it will be charged at a discount price. If the invoice is lost, the buyer shall bear the corresponding tax;
    4. Where the buyer returns the goods for no reason within 14 days, he or she shall bear the postage and tax for returning.
  3. Contact Information

    This product conforms to the national policy of three guarantees (for repair, replacement or compensation of faulty products). In the event of a non-artificial performance failure of the product during the warranty period, please immediately contact the local agent or call the customer service hotline (+86-0755-33100907) or contact us via email (rigiet@dobot.cc).

  4. Evaluation criteria for circumstances not covered by warranty services:

    • Damage caused by unauthorized maintenance, alteration, disassembling and other acts;
    • Appearance and function abnormality caused by man-made collision and dropping;
    • Function abnormality caused by being placed in a humid environment, water, fire, etc.;
    • Irreversible damage caused by improper installation of the battery;
    • Damage caused by the battery not being charged according to the instructions;
    • Damage caused by improper use and operation that are not in accordance with the official instructions;

    Special Instructions

    • These warranty terms apply to customers in Chinese Mainland who purchase products through our official website only, while other warranties and supports are provided by the local agent;
    • If there is a problem that cannot be solved, please timely contact the official after-sales service department. We will analyze and solve your problem without delay.
  1. Warranty Rules

    1. The warranty period of machine body of this product shall be 1 year as of the date of receipt of this product by the user. Please confirm the integrity of the package at the time of signing for acceptance of the goods. Our company shall not be responsible for the problems caused by transportation;
    2. After opening the box, please check the items according to the shipping list. If the goods are found to be damaged or incomplete, please immediately contact the local agent or call the customer service hotline (+86-0755-33100907) or contact us via email (support@dobot.cc);
    3. If a non-artificial performance failure occurs to the goods or accessories within 14 days upon purchase of the goods (inclusive, calculated from the date of receipt of the goods), the user can contact the customer service personnel/department for confirmation. If the product problem cannot be solved, the user can apply for repair or replacement of the goods or accessories, and the seller shall bear the postage; any application for repair or replacement beyond this time limit shall be considered invalid;
    4. Consumables such as the sucker, air pump, laser suite and 3D printing wire rod shall not be covered by the warranty service;
    5. The warranty period of the gripper, visual suite, welding suite and adapter shall be 1 year;
    6. These rules shall not apply to other imported products or accessories, which shall be covered by the original manufacturer’s warranty service.

    Note: The freight for any replacement or return that meets the above conditions shall be borne by the local agent (or by DOBOT officially in case of the mainland region), while the tariff at the destination which is required to be paid due to its policy shall be borne by the customer.

  2. Free Maintenance

    The free maintenance service shall be provided for the customer in the event of a non-artificial performance failure of the product that is during the warranty period and in compliance with the free maintenance clause.

    To provide the free maintenance service, the following conditions shall be met:

    1. The product is normally used within the specified warranty period and has any non-artificial performance failure;
    2. There is no failure caused by unauthorized maintenance, alteration, dismantling or installation, or other artificial reasons;
    3. The valid purchase certificate, receipt and the number thereof are provided.

    The free product maintenance service shall not be provided under any of the following circumstances:

    1. Damage caused by unauthorized maintenance, alteration, disassembling, opening of the shell and other acts;
    2. Damage caused by improper installation, use and operation that are not in accordance with the official instructions;
    3. Damage caused by reliability and compatibility problems arising from simultaneous use of third-party parts that are not certified by our company.
  3. Paid Maintenance

    1. If any product failure is caused by the user or any other force majeure, the user may replace the accessory by himself or herself. We will make offers on accessories to the user as per the charge standards of DOBOT for after-sales maintenance. If the user accepts the offers, we will send the accessory to the user directly and give guidance on replacement after the user pays the related fees;
    2. Where the product needs sending back to the local agent for maintenance in case of any failure and such failure can be troubleshot through maintenance upon judgment by the technician, the user shall be informed of the related maintenance fees in advance; if the user accepts the offers, after the user pays the related fees, the product will be sent back after maintained and tested, with the freights to be borne by the user.

    The paid maintenance service shall be provided under any of the following circumstances:

    • Failures or damages that occur beyond the valid warranty period of the product;
    • Circumstances not covered by the free maintenance service (for details, see circumstances not covered by the free maintenance policy)

    Special Instructions

    • These warranty terms apply to customers in Chinese Mainland who purchase products through our official website only, while other warranties and supports are provided by the local agent;
    • If there is a problem that cannot be solved, please timely contact the official after-sales service department. We will analyze and solve your problem without delay.
  1. Warranty Rules

    1. The warranty period of machine body of this product shall be 1 year as of the date of receipt of this product by the user. Please confirm the integrity of the package at the time of signing for acceptance of the goods. Our company shall not be responsible for the problems caused by transportation;
    2. After opening the box, please check the items according to the shipping list. If the goods are found to be damaged or incomplete, please immediately contact the local agent or call the customer service hotline (+86-0755-33100907) or contact us via email (support@dobot.cc);
    3. If a non-artificial performance failure occurs to the goods or accessories within 7 days (inclusive, calculated from the date of receipt of the goods) upon purchase of the goods, the user can contactthe customer service personnel/department for confirmation. If the problem of the product cannot be solved, the user can apply for repair or replacement of the goods or accessories, and the seller shall bear the postage; any application for repair or replacement beyond this time limit shall be considered invalid.;
    4. Consumables such as the sucker, air pump, laser suite and 3D printing wire rod shall not be covered by the warranty service;
    5. These rules shall not apply to imported products or accessories, which shall be covered by the original manufacturer’s warranty service.

    Note: The freight for any replacement or return that meets the above conditions shall be borne by the local agent (or by DOBOT officially in case of the mainland region), while the tariff at the destination which is required to be paid due to its policy shall be borne by the customer.

  2. Free Maintenance

    The free maintenance service shall be provided for the customer in the event of a non-artificial performance failure of the product that is during the warranty period and in compliance with the free maintenance clause.

    To provide the free maintenance service, the following conditions shall be met:

    • The product is normally used within the specified warranty period and has any non-artificial performance failure;
    • There is no failure caused by unauthorized maintenance, alteration, dismantling or installation, or other artificial reasons;
    • The valid purchase certificate, receipt and the number thereof are provided.

    The free product maintenance service shall not be provided under any of the following circumstances:

    1. Damage caused by unauthorized maintenance, alteration, disassembling, opening of the shell and other acts;
    2. Damage caused by improper installation, use and operation that are not in accordance with the official instructions;
    3. Damage caused by reliability and compatibility problems arising from simultaneous use of third-party parts that are not certified by our company.
  3. Paid Maintenance

    1. If any product failure is caused by the user or any other force majeure, the user may replace the accessory by himself or herself. We will make offers on accessories to the user as per the charge standards of DOBOT for after-sales maintenance. If the user accepts the offers, we will send the accessory to the user directly and give guidance on replacement after the user pays the related fees;
    2. Where the product needs sending back to the local agent for maintenance in case of any failure and such failure can be troubleshot through maintenance upon judgment by the technician, the user shall be informed of the related maintenance fees in advance; if the user accepts the offers, after the user pays the related fees, the product will be sent back after maintained and tested, with the freights to be borne by the user.

    The paid maintenance service shall be provided under any of the following circumstances:

    • Failures or damages that occur beyond the valid warranty period of the product;
    • Circumstances not covered by the free maintenance service (for details, see circumstances not covered by the free maintenance policy)

    Special Instructions

    • These warranty terms apply to customers in Chinese Mainland who purchase products through our official website only, while other warranties and supports are provided by the local agent;
    • If there is a problem that cannot be solved, please timely contact the official after-sales service department. We will analyze and solve your problem without delay.
  1. Warranty Rules

    1. The warranty period of machine body of this product shall be 1 year as of the date of receipt of this product by the user.
    2. The warranty period of the detachable slide shall be 1 year;
    3. Vulnerable accessories: the warranty period of CNC suite shall be 6 months;
    4. Consumables such as the laser suite and 3D printing wire rod shall not be covered by the warranty;
    5. Please confirm the integrity of the package at the time of signing for acceptance of the goods. Please check the items upon opening the box. If, within 14 days upon purchase of the goods (inclusive, calculated from the date of receipt of the goods), the goods are found to be missing or damaged due to transportation, please immediately contact the local or official after-sales service department for supplement or replacement; any application for supplement or replacement beyond this time limit shall be considered invalid;
    6. During the validity period of three guarantees (for repair, replacement or compensation of faulty products), where a product is in compliance with the replacement conditions but the seller has no product of the same type or specification, and the customer requires the return of goods as he or she is not willing to replace it with the product of a different type or specification, the customer may return the goods.

    Note: The freight for any replacement or return that meets the above conditions shall be borne by DOBOT officially, while the tariff at the destination which is required to be paid due to its policy shall be borne by the customer.

  2. Contact Information

    This product conforms to the national policy of three guarantees (for repair, replacement or compensation of faulty products). In the event of a non-artificial performance failure of the product during the warranty period, please immediately contact the local agent or call the customer service hotline (+86-0755-33100907) or contact us via email (mooz@dobot.cc).

    Appendix: DOBOT Maintenance Rules

    1. Free Maintenance

      The free maintenance service shall be provided for the customer in the event of a non-artificial performance failure of the product that is during the warranty period and in compliance with the free maintenance clause.

      To provide the free maintenance service, the following conditions shall be met:
      • The product is normally used within the specified warranty period and has any non-artificial performance failure;
      • The valid purchase certificate, receipt and the number thereof are provided.
      The free product maintenance service shall not be provided under any of the following circumstances:
      • Damage caused by unauthorized maintenance, alteration, disassembling and other acts;
      • Appearance and function abnormality caused by man-made collision and dropping;
      • Function abnormality caused by being placed in a humid environment, water, fire, etc.;
      • Damage caused by improper use and operation that are not in accordance with the official instructions;
      • Damage caused by circuit redesign and improper use of the charger that are not in accordance with the official instructions;
      • Damage caused by reliability and compatibility problems arising from simultaneous use of third-party parts that are not certified by our company.
    2. Paid Maintenance

      • Failures or damages that occur beyond the valid warranty period of the product;
      • Circumstances not covered by the free maintenance service (for details, see circumstances not covered by the free maintenance policy)

    Special Instructions

    • These warranty terms apply to customers in Chinese Mainland who purchase products through our official website only, while other warranties and supports are provided by the local agent;
    • If there is a problem that cannot be solved, please timely contact the official after-sales service department. We will analyze and solve your problem without delay.