Refund and Return Policy

Thanks a lot for your support for Dobot, we want you to be completely happy with your purchase. If you have any questions, concerns, or problems, please refer to this refund and retrun policy.

1. Refund policy

1). Within 14 days of receiving the product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition, but the customers need to return the product back first.

2). Within 14 days of receiving the product if the product has a manufacturing defect which should be confirmed by Dobot Technical Support Team and make sure that's the manufacturer product quality issues.

2. A refund will not be accepted in following cases

1). The refund was requested beyond 14 days of receiving the product.

2). Product sent back for refund does not include all original accessories, attachments and packaging, any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

3). Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.

4). Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.

5). Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.

6). Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.

7). The product hasn't been sent back to Dobot 14 days after refund confirmation from Dobot.

8). Rejecting the product maliciously and refusing to clear customs.

3. Replacement policy

1) Within fourteen (14) days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to Dobot.

2) Within fourteen (14) days of receiving the product if the product suffers performance failure. Please write first to the Support team (support@dobot.cc)to feedback the problems and submit the replacement request. Meanwhile, the mail shall specify:

a. Receipt

b. Product serial Number

c. Product performance issue details: Provide the pics or videos to show the problems

4. A replacement will not be accepted within 14 days of the purchase in following cases

1) The replacement was requested beyond 14 days of receiving the product.

2) Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.

3) Product sent back for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.

4) Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.

5) Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.

6) Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.

5. Cancellation

Order cancellation terms, under which conditions the customer can cancel the order: Order can be cancelled with full payment refund within 24 hours after payment and before delivery.

6. Other Tips

1). Once you met the problems, please contact the support team (support@dobot.cc) to judge the reason and give the solution, please don't return the product back directly, Otherwise the refund or return request won't be accepted.

2). The refund need to take up to 10-14 business days to process after the product is received and corresponding refund will be returned to the account through which the customer purchased the product.

3). Related costs about return the product, including but not limited to tariffs, shall be undertaken by the customer. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. We will tell you what these costs are in advance. (Note: Payment upon arrival is not allowed.)

4). Even if you are in a situation where you are unwilling to pay the customs duty, please let us know in advance so that we can arrange for the return or provide a better solution. (Note: Direct rejection is not recommended, Otherwise we will deduct the additional fee that caused by direct rejection from your refund.)

5). We may amend the Refund and Replacement Policy terms from time to time, including where there is a change of law.